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Can I send a Caduzart product as a gift?

Yes, you can easily ship Caduzart' products as gifts. Simply enter during checkout the lucky recipient's address as the "shipping address" and your address as the "billing address".

  • Could you wrap it for me and print a gift note?

Yes we can do it on your behalf with great pleasure and for FREE!!!!

You can also specify if you would like to have a "professional" paper or a "love" paper for gift wrapping as well as the content of a personal message to print on a note (if any). Additionally it is possible to hide the price of the items in the shipment receipt.

  • The gift can be shipped on a specific date?

If the date is later than the estimated delivery date indicated on the product page, yes it is possible. However, we cannot guarantee a delivery on a specific day or hour because our logistical partners can have unpredictable constrains.

  • Where can I specify my gift instructions to Caduzart?

You can specify the wrapping paper type, the personal note and the desired shipment date in the order instructions section located in the cart options as shown below. You can also contact us via WhatsApp or email here (before we ship your order).

 

How do I use a discount code or a gift card?

Simply head to the checkout, on the first page, you’ll see a box labeled ‘Discount code’. Enter your discount code or gift card code and click ‘Apply’. 

Note: Gift cards can be purchased here.

What payment methods are accepted? 

  • Cash on delivery: available for orders under 150 TND.
  • Online payment link: you will receive a payment link via email. You can pay by Tunisian credit cards, eDinar or international credit cards (in TND currency).

Can I pay in currencies other than TND?

The payment currency is automatically determined by the country of final delivery. Therefore, you cannot pay in currencies other than TND for orders to be delivered in Tunisia.

For deliveries outside of Tunisia with payment in international currencies (EUR, USD, CAD...), please order on our website "www.caduzart.com".

How much do I pay for shipping?

All orders over 150 TND are shipped for free! For orders under 150 TND, a national delivery fee of 8 TND applies per order.

 

Note: orders are shipped by default once all purchased items included in the order are ready to be shipped. If you wish to have separate shipments of different items, an additional fee of 8DT applies per extra shipment. Please contact us here once you order. We will arrange for you separate shipments.

Can I change my shipping address? 

If you haven't been notified by Caduzart that the shipment will be initiated, then you can still change your shipping address. Please be aware that our orders are processed swiftly at our fulfillment center, so we may have limited flexibility, but we'll certainly do our best to accommodate your request.
Please note: we cannot redirect or retrieve orders successfully delivered to an incorrect address. So, please ensure that you carefully check your address details entered at checkout.

Help! My order is lost or hasn’t been delivered?

When all the items of your order are ready for shipment, we send you a notification with a tracking number. Our logistics partners typically deliver packages within 2 to 7 days. However, delays may occur due to unforeseen circumstances. In case you have not been delivered after 10 days, please contact us here and we will open an investigation with our logistics partners. Investigation resolution timelines may vary. We will do our best to provide you with a prompt solution. For more information please read our full delivery policy.

Is it possible to exchange an item or send it back and get a refund?

Yes, it is possible to exchange a product, return a product or get a refund. However, some conditions may apply. Please read carefully our Exchange & Return Policy, as well as our Refund Policy.

I have a different question. How can I contact Caduzart?

We are happy to answer any question you may have, and consider any request for personalized items. Please feel free to contact us here.

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Silver Jewelry

Hoodies

Mugs

Tote Bags

Stone Mosaics

Glass Mosaics

Art Paintings

Pottery 

Gift Cards

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Medicine

Pharmacy

Dentistry

Medical Biology

Hospital Activities

Healthcare Industry

Other Product Classifications

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Information

Contact

FAQ

About the Company

About the Founder

Delivery

Exchanges & Returns

Refund Policy

Terms of Service

Privacy and Cookies

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Français (FR)

English (EN)